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Terms of use

GENERAL
Yad Vashem web store is operated by Yad Vashem. The store serves as a channel for the purchase of products and services on the site. The use of the store is subject to these Conditions of Use, in which the visitor/purchaser will be referred to as “the client”.

PAYMENTS
Each payment will be effected through a server that is managed by Yad Vashem.
When payment is effected through the server, industry standard security measures such as SSL (Secure Socket Layer encryption) will be employed.
Once the details of the order have been checked, the payment order will be transferred to the credit card company, which will credit the account of the store that the product or service has been purchased from. Any question or complaint concerning payment should be addressed directly to Yad Vashem.
Information concerning the payments will not be stored on Yad Vashem’s server, primarily not the credit card details.

ORDERS
The store displays the products and services that it offers for sale, their prices, the terms of payment or service, and the domestic and international shipping rates.
The store will be responsible for supplying the products or providing the services at the date and price specified on the site. Requests for clarifications concerning the products or services, their prices and the terms of delivery or supply will be referred directly to Yad Vashem, either to its e-mail address or its telephone number, as specified on the site.

SHIPPING THE PRODUCTS
Yad Vashem will ship the products that have been ordered to the address provided by the client at the time he or she placed the order.
The delivery times of the products are based on workdays only, i.e., without counting Saturdays, holidays, etc

ORDER CONFIRMATIONS AND INVOICES
Once payment has been effected and the order confirmed, the client will receive an order confirmation to his or her e-mail address.

CANCELLATION OF A TRANSACTION
In order to cancel a transaction, the client must directly contact Yad Vashem at which the order had been placed, as per the contact information provided on the site.

CONFIDENTIALITY
Any information provided by the client while visiting the site will be kept confidential, in accordance with the Law for the Protection of Privacy – 1982.


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